How to Start a Temu Return
- Open the Temu app and go to Your Orders
- Select the order containing the item to return
- Tap Return/Refund on the item
- Choose your return reason and add photos if applicable
- Select return method - Temu typically provides a prepaid label for the first return per order
- Pack and drop off the item
Return Window and Conditions
- Generally 90 days from purchase for most items (longer than many competitors)
- Items must be unused and in original condition with tags attached
- Exceptions: personalized items, digital goods, perishables
- First return per order is typically free; subsequent returns may require covering shipping costs
Partial Refund Option
For lower-value items with quality complaints, Temu sometimes offers a partial refund without requiring the item to be returned. This option appears in some dispute flows or can be requested directly through live chat. Worth asking about for items under $10-15 where return shipping costs might approach the item value.
FAQ
The first return from each order is typically free with a prepaid label. Additional returns from the same order may require you to cover shipping. Check the current policy in the Temu app for the latest details.
Once Temu's warehouse receives your return, inspection typically takes 3-5 business days. You will receive a notification when your refund is approved and issued.