Refund Timelines
| Situation | Timeline |
|---|---|
| Standard return refund (after inspection) | 5-10 business days to original payment method |
| Partial refund without return | 1-5 business days |
| Missing item refund | 3-7 business days after investigation |
How to Request a Refund Without Returning
Unlike Shein, Temu does not have a store wallet system. But they do offer partial refunds without returns in certain situations - particularly for items that are significantly not as described, damaged, or when the return cost would be disproportionate to the item value.
To request this: contact live chat, describe the issue, attach photos, and explicitly ask whether a partial refund is available without returning. In our experience, this works most consistently for items under $15 with quality issues where the buyer has clear photo evidence.
If Your Refund Is Late
- Confirm your return was received and marked as approved in the app
- Check that refund is going to the correct payment method
- If more than 10 business days have passed since approval, contact live chat with your order number and refund request details
FAQ
Yes - Temu does not have a store credit wallet like Shein. Refunds go back to the payment method used at checkout. Processing time varies by payment type and your bank's policies.