Live Chat
The main Temu website and app area for order questions is the signed-in account section. Users typically start there and move through the issue categories shown on the brand website or app.
Written Requests
Use the ticket system when you need to attach multiple photos or maintain a written record of a dispute. In the app, navigate to Help Center, choose your issue type, describe the problem, attach photos, and submit. Responses generally come within 24-48 hours.
Temu does not prominently advertise a direct support email. Some help center queries route to email follow-up. In practice, live chat resolves issues significantly faster.
What Temu Does Not Offer
Temu does not prominently list a public phone line in the website or app areas reviewed here. Users are generally directed through the brand website or app instead.
| Channel | Best for | Response time |
|---|---|---|
| Live Chat | Quick issues, order status | 5-15 min |
| Written Request | Disputes, refunds, photo evidence needed | 24-48 hours |
FAQ
Yes - Temu's website also has a Help Center and chat option, though the app experience is generally smoother for opening tickets and attaching photos.