Our team
Our Writers
SupportGuideHub guides are written by researchers who personally test the support channels they cover.
Sarah Mitchell
Lead researcher & writer
Sarah has spent five years researching e-commerce customer service processes. She personally tests support channels across platforms like Shein, Temu, and AliExpress, and documents what actually works. She has processed over 50 test support interactions across multiple platforms to keep guides accurate.
Sarah focuses on Shein, Temu, and AliExpress coverage. Her guides are characterized by specific observations from direct testing rather than generalized descriptions.
James Park
Writer & researcher
James covers the fast-fashion and cross-border e-commerce space, with a focus on platforms like Wish, ROMWE, Fashion Nova, and newer entrants in the mid-tier market. He brings firsthand experience navigating these platforms' support systems - including the ones that are harder to find and less predictable than the major platforms.
James also writes the comparative analysis content, having researched how support experiences differ across the platforms we cover.